Contact

Have a question, found a bug, or want to share feedback? We would love to hear from you.

Email us

The best way to reach us is by email. We aim to respond within a couple of business days.

hello@clipzap.tech

What to include

To help us respond as quickly and usefully as possible, please include:

Which tool you were using (e.g. Compress Video, Generate Subtitles)
Your browser and operating system (e.g. Chrome on Windows 11, Safari on iPhone)
A brief description of what happened and what you expected to happen
Any error message that appeared, if applicable

Common questions

My file won't process — what should I do?

Try refreshing the page and uploading again. If the issue persists, try a different browser (Chrome tends to have the best WebAssembly support). Very large files may require more RAM than your device has available.

Is my video stored anywhere?

No. All processing happens locally in your browser. Your files are never sent to any server. See our Privacy Policy for full details.

Can I request a new tool?

Yes, we welcome tool suggestions. Email us with what you need and what use case you have in mind.

You can also read our Privacy Policy or learn more on the About page.